Effective date: July 14, 2026
Subscription-plan requests
A cancellation or refund request for a subscription plan should be made within 30 calendar days of purchase. Eligibility depends on the services used, time remaining, issue originally reported, work performed, and the terms confirmed with the order.
Issues that could not be resolved
If the specific eligible issue described when support was purchased cannot be addressed through the agreed remote service, contact us for a review. A full or partial refund may be available based on the order terms and work completed. No outcome is automatic until the request is reviewed.
One-time and completed services
A one-time service that has been completed and accepted as satisfactory is generally not refundable. If you believe the service was incomplete, incorrectly billed, or materially different from the agreed scope, contact us promptly with the order details.
How to request a cancellation or refund
- Email [email protected] or call +1 (888) 394-1694
- Include the purchaser name, order date, service or plan, and a clear explanation
- Allow reasonable time for the request and service record to be reviewed
Billing disputes
Please contact us directly before initiating a payment dispute so we can investigate the service and billing record. This does not limit any rights available to you under applicable law or card-network rules.
Processing
Approved refunds are issued to the original payment method when practical. Financial institutions may require additional time to post a credit. Taxes, third-party licenses, or nonrefundable external charges may be treated separately where disclosed and permitted by law.